Legal

Privacy Policy

Ringo Calls

Effective date: 12/08/2026

At Ringo, we understand that families trust us with information about the people they care about. Some of that information can be personal and sensitive, particularly information shared during reminder calls.

This Privacy Policy explains what personal data Ringo collects, where it comes from, why we use it, who may process it on our behalf, how long we keep it, and the choices and rights available to you.

It applies to account holders, people receiving Ringo calls, authorised family members, and other individuals whose personal data is processed through the Ringo service.

Ringo is designed around a simple principle: collect and use the information needed to provide reminder calls and family awareness features, and avoid collecting information that Ringo does not need.

1. Who we are

Ringo Calls is operated by:

Ringo Calls
Townparks, Skerries, Dublin, Ireland
Ireland
Company registration number: 784892

For privacy questions or requests: support@ringo.ie

For family and individual accounts, Ringo generally determines how personal data is used to provide the service and acts as a data controller.

Where Ringo provides services to a business, care provider or other organisation, the respective controller and processor responsibilities may differ and will be set out in the applicable agreement or Data Processing Agreement.

Ringo processes personal data in accordance with applicable Irish and European data protection law and, where applicable to people in the United Kingdom, applicable UK data protection law.

2. Who this policy applies to

This policy may apply to:

the person who creates and manages a Ringo account
the person receiving Ringo reminder calls
family members or other authorised people using a Ringo workspace
representatives of organisations using Ringo
people who contact Ringo for support
visitors using the Ringo website or application

A person receiving reminder calls does not need to create their own Ringo login for Ringo to process information about them. Where another person provides us with your information, this policy also explains how that information is used.

3. Personal data we collect

The information Ringo processes depends on how you interact with the service.

3.1 Account information

When an account is created, we may process:

first and last name
email address
workspace and plan information
authentication and security information
account settings and preferences
subscription and billing status

Payment card information is handled through our payment provider. Ringo only describes payment information it directly receives or stores based on the current production implementation.

3.2 Information provided about the person receiving calls

An account holder may provide information about someone they care about so that Ringo can provide reminder calls. This can include:

name
telephone number
timezone
reminder information
reminder schedules
quiet hours
voice or call preferences
consent status
other information necessary to deliver the requested reminder

The account holder is required to ensure that they have appropriate authority to provide this information and that the person receiving calls has agreed to receive Ringo calls where consent is required. Ringo makes this Privacy Policy reasonably available to people whose information is provided by someone else.

3.3 Information shared during calls

A person receiving a Ringo call may choose to share information during the conversation. This may include:

responses to a reminder
requests to be reminded later
requests to stop or pause future calls
messages intended for a family member
information about how the person is feeling
other information voluntarily shared during the conversation

The person receiving the call is not required to share information beyond what is necessary to respond to the reminder. Some information may constitute sensitive or special-category personal data, including information relating to health or wellbeing. Where special-category data is processed, Ringo will only do so where an appropriate lawful basis and condition under data protection law are available.

3.4 Call and reminder activity

Ringo generates operational information when reminder calls take place, including:

scheduled call times
call attempts
retry attempts
whether a call was answered, missed or reached voicemail
reminder outcomes
messages
schedule-change requests
stop or pause requests
attention signals
timestamps and event history

This information is used to provide call history and help families understand what happened.

3.5 Transcripts

Ringo creates text transcripts of reminder calls so that the service can understand call outcomes, capture messages, generate summaries and provide relevant family awareness features.

Call audio recordings are not retained by Ringo. Audio is processed during a live telephone conversation in order to deliver and transcribe the call, but Ringo's service is configured so that call audio is not retained as a recording. Transcripts may contain personal information voluntarily shared during a conversation.

3.6 AI-generated information

Ringo may generate information from a call transcript, including:

call summaries
call titles
reminder outcomes
tone classifications
confidence information
attention signals
operational classifications used to determine how a call should appear in the Ringo workspace

For example, Ringo may identify a conversation as calm, confused or potentially distressed. These classifications are intended to help families understand calls and decide whether they want to follow up.

3.7 Support communications

If you contact Ringo for customer support, we may process your contact details, the contents of your request, relevant account information, troubleshooting information, and communications between you and Ringo.

3.8 Security and technical information

Ringo may process technical information needed to operate and secure the service, such as login and authentication events, IP address, device or browser information where available, audit records, error and reliability information, security events, and administrative access records. Ringo does not use this information to build advertising profiles.

4. Cookies and authentication technologies

Ringo uses technologies that are necessary to authenticate users, maintain secure sessions and operate the service. Ringo does not currently use advertising cookies or third-party behavioural advertising cookies.

The description of Ringo's authentication technology is reviewed against the current production implementation so that this policy accurately reflects whether authentication uses secure cookies, tokens or another mechanism.

5. How we use personal data

We use personal data to:

create and administer Ringo accounts
deliver scheduled reminder calls
personalise calls using information supplied by the account holder
handle missed calls and automatic retries
process responses provided during reminder calls
capture messages and requests
generate call history and summaries
identify calls that may need a family member's attention
provide notifications by supported channels
operate the dashboard and calendar
process subscriptions and payments
provide customer support
secure the service and prevent misuse
troubleshoot errors and maintain reliability
comply with legal obligations
establish, exercise or defend legal claims where necessary

Reminder calls to the person receiving Ringo calls are service communications and are not intended to be marketing calls. Ringo does not sell recipient telephone numbers or use recipient contact information for advertising.

6. Our legal bases for processing

Different processing activities may rely on different legal bases.

Contract

We may process account-holder information where necessary to create and operate an account, provide the Ringo subscription, process requested features, administer billing, and provide customer support.

Consent

Consent may be relied on where appropriate for receiving Ringo reminder calls, processing certain information supplied during calls, processing special-category information where explicit consent is the appropriate legal condition, and optional communications where consent is legally required. Consent can be withdrawn where processing relies on consent; withdrawal does not affect earlier lawful processing.

Legitimate interests

We may rely on legitimate interests where appropriate for maintaining service security, preventing fraud or abuse, troubleshooting and maintaining reliability, protecting Ringo's legal rights, and improving operational performance. We consider whether those interests are proportionate and whether the individual's rights and interests override them.

Legal obligations

We may process information where necessary to comply with laws applying to Ringo, including tax, accounting, regulatory and legal obligations.

Special-category personal data

Information about health or wellbeing can constitute special-category personal data. Where Ringo processes such information, it must have both an appropriate Article 6 lawful basis and an applicable special-category condition under Article 9 of the GDPR or equivalent UK provisions. The final lawful-basis wording is reviewed against the exact Ringo consent process.

7. How Ringo uses AI

AI is part of how Ringo provides reminder calls and interprets what happened during them. Ringo uses AI systems to:

conduct conversational reminder calls
understand responses
produce call transcripts and summaries
classify reminder outcomes
identify messages and requests
analyse call tone
identify conversations that may deserve additional family attention

Ringo's AI-generated analysis is intended to support families, not replace human judgement.

Call Tone

After an answered call, Ringo may analyse the transcript and generate a high-level indication of the tone of the conversation. This may include labels such as calm, confused, annoyed or distressed.

is generated automatically
may sometimes be inaccurate
is not medical advice
is not a medical diagnosis
is not an emergency detection service

Ringo does not make decisions based solely on automated processing that are intended to produce legal or similarly significant effects on an individual. Family members remain responsible for deciding whether and how to follow up on information shown by Ringo.

8. Who we share personal data with

Ringo uses third-party service providers to operate the service. Current providers include:

Provider	Purpose
ElevenLabs	AI voice conversations, call processing and transcription
Twilio	Telephone call infrastructure
OpenAI	Post-call tone and triage analysis
SendGrid	Email delivery
SendMode	SMS notifications
Supabase	Database hosting and storage
Render	Application and infrastructure hosting
Stripe	Subscription and payment processing

Depending on the service they provide and applicable law, these organisations may act as processors on Ringo's behalf or may have separate responsibilities for particular processing activities. Where required, Ringo uses contractual and data-protection safeguards with service providers.

Ringo may also disclose personal data where required by law; to regulators or public authorities where legally required; to professional advisers where necessary; to protect against fraud or security threats; or in connection with a corporate restructuring, sale or acquisition, subject to appropriate safeguards. Ringo does not sell personal data.

9. International transfers

Some of Ringo's service providers may process personal data outside Ireland, the European Economic Area or the United Kingdom. Where an international transfer requires additional safeguards, Ringo uses an appropriate transfer mechanism under applicable data-protection law, which may include an applicable adequacy decision, Standard Contractual Clauses, applicable UK international-transfer safeguards, or other legally recognised mechanisms.

Information about applicable safeguards can be requested through support@ringo.ie.

10. How long we keep personal data

Ringo keeps personal data only for as long as it is reasonably needed for the purpose for which it was collected, to operate the service, maintain security, meet legal obligations or deal with disputes.

Account and workspace information

Account information is retained while the account is active and for a limited period afterwards where needed for account closure, security, legal obligations or dispute handling.

Call transcripts

Call transcripts are retained only for as long as needed to provide call history, analysis, family-awareness and support functionality, after which they are deleted in accordance with Ringo's retention schedule. Users may also request deletion, subject to any lawful reason Ringo may have to retain particular information.

Call and reminder records

Operational records such as scheduled calls, outcomes and audit history may be kept separately from transcript content where they are needed for service history, security, reliability or legal purposes.

Security, audit and payment records

Security and audit information is retained only for an appropriate period based on the type of record, security requirements and applicable legal obligations. Payment and accounting records are retained for the period required under applicable tax, accounting and financial laws. Ringo periodically reviews its retention requirements and removes information that is no longer required.

11. Security

Ringo uses technical and organisational measures designed to protect personal data. These include, where applicable:

authenticated access to Ringo accounts
workspace-level data separation
password hashing
access controls
rate limiting
encrypted network connections using HTTPS/TLS
audit logging
restricted administrative access
additional authentication for sensitive administrative actions
monitoring for misuse and security events

Access to customer data is limited to people and systems that require it for legitimate operational purposes. No online service can guarantee absolute security. If you believe there may be a security issue involving Ringo, contact support@ringo.ie.

12. Consent and responsibilities when adding another person

Ringo allows an account holder to provide information about another person so that Ringo can call them. Before adding someone to Ringo, the account holder must ensure that:

they are authorised to provide the person's information
the person has agreed to receive the calls where consent is required
the information provided is accurate
Ringo is used only for lawful purposes

A person receiving calls can ask Ringo to stop or pause calls. Ringo records and surfaces supported stop or pause requests so that they can be acted on appropriately.

13. Your data-protection rights

Depending on applicable law and the circumstances of the processing, you may have rights including:

the right to access personal data held about you
the right to correct inaccurate or incomplete information
the right to request deletion
the right to restrict certain processing
the right to object to certain processing
the right to receive certain information in a portable format
the right to withdraw consent where processing relies on consent
rights relating to certain automated decision-making

These rights are not absolute and may depend on the reason the information is being processed. To make a request, contact support@ringo.ie. Ringo will respond without undue delay and normally within one month, subject to any extension permitted by applicable law.

Complaints

If you are in Ireland or the EU, you may complain to the Data Protection Commission of Ireland or another competent EU supervisory authority. If you are in the United Kingdom, you may complain to the Information Commissioner's Office (ICO). You are welcome to contact Ringo first so that we can try to resolve your concern.

14. Children's privacy

Ringo is designed to support adults and is not intended for use by children. We do not knowingly provide Ringo reminder-call services to individuals under the age of 18. If we become aware that we have collected personal data relating to a child contrary to this policy, we will take appropriate steps to investigate and delete the information where required.

15. Changes to this Privacy Policy

We may update this Privacy Policy when Ringo's service, technology, providers or legal obligations change. The latest version will be published on the Ringo website with its effective date. Where a change materially affects how personal data is processed, we will provide additional notice where required.

16. Contact

For privacy questions, requests or complaints:

Ringo Calls
Ireland
Email: support@ringo.ie
Company registration number: 784892